FREQUENTLY ASKED QUESTIONS

Just the FAQ's...

COVID-19 Update and Guidelines:

ABB Moonwalks wants our clients and followers to know that you and your family’s health and safety, and therefore, that of our community, are, and always has been, of the utmost importance to us.

We hope everyone is safe and healthy during these difficult times. We know this virus has had a major impact on many of you and we wish you and your family strength to get through this. We are all in this together and we stand committed to making sure that we bring a smile to you and your family!

We want to assure our customers that we are utilizing disinfectants and procedures that will assist in protecting both you and our staff. In accordance with practicing social distancing we are now offering “NO CONTACT DELIVERY / SET-UP / TAKE-DOWN”.

This means:
Our office in Pocasset is closed to customers, but we can take reservations over the phone.  For the foreseeable future, we are not allowing any pickups of bounce houses, just delivery-only.

Rentals are paid in full before delivery via credit card – we will not be taking any payment at the time of delivery.

You will view and sign your Contract/Rental Agreement/Safety Rules online prior to delivery.  This online agreement will replace the paper contracts we have used in the past. 

Everyone on our team practices social distancing and the use of face masks is encouraged whenever social distancing is not possible.

Our delivery persons will call you or knock on your door when they arrive but will maintain at least 6 feet distance from you as you guide them on where to set-up. They will practice social distancing while they give you any needed instructions, or if you have any questions about your rental.

We will pick up your rental at the agreed upon day and you do not need to be there for that, as long as we have access to the unit. 

We are NOT renting units on successive days, for example if we pickup your rental on Monday, that unit will not go out again until three days later at the earliest, and of course will be cleaned and sanitized before that.

We have been, and will continue to follow, the guidelines set forth in the article, “Environmental Cleaning and Disinfection Recommendations,” from the CDC Website, for community organizations and businesses. These guidelines include washing visibly dirty surfaces with soap and water followed by disinfecting with an approved disinfectant solution. We will continue to enact these procedures before and after every rental as part of our routine cleaning process.

Please keep everyone’s health in mind when planning your event, if a postponement or cancellation needs to be done due to health concerns we will be here to help. We are all in this together!

Frequently Asked Questions

 

Does the price we see include set-up and delivery?
No, please call our office for the delivery fee to your area, or you can check our Delivery Page for your town. Delivery fees are based on the town that we are delivering the unit to.

Do you deliver to other towns that are not on your delivery map?
Yes! We always recommend checking for party rental vendors in your area first as our out-of-area delivery fees can be quite high. You are welcome to call our office to check availability and get a price quote! 508-759-2255

Can we pickup a Dunk Tank or Obstacle Course and do the set-up ourselves?
No, we only allow certain equipment available for customer pickups. This equipment includes some of our smaller inflatable games, $99 Bounce House rentals (excluding Monster Truck), Snack Machines, and Table and Chair Rentals. This is for YOUR safety – Anything that we do not allow for customer pickup requires professional training and set-up.

When do you Deliver and Pickup?
We deliver the morning of your rental date between 7am and noon, and pickup the next day between 7am and noon. Please note this is not a 24 hour rental, for example, if we deliver at 10am on Saturday, we may be back at 8am on Sunday to pick it up.

Special Arrangements are available, please call our office for more information.

Why does it cost extra for a Same Day Pickup?
The fee is based on the equipment and time of pickup. The extra fee allows us to keep people on call after our normal delivery hours.
We offer same day pickups up until 10pm. We do not charge a fee for weekday same day pickups before 3:30pm.

What condition will our rental arrive in?
We take pride in offering clean and sanitary inflatables. We clean and disinfect each rental after use. We also give the time for you to inspect each unit upon delivery and you will initial our contract that you did so.

Do we have to keep the Inflatable plugged in while we are using it?
Yes! The electric blower constantly pumps air into the inflatable. Once the blower shuts off, the unit deflates, and can deflate rather quickly.

All inflatables require an electric blower, some require multiple blowers. Each blower must be on it’s own outlet/circuit.  Electrical outlets must be within 100ft of the set-up. We supply a 100ft extension cord for each blower on your rental.

What if there is no electrical outlets in the area? (Parks, Fairs, Large Fields)
If there is no power source where you would like set-up to be, you would need to use or rent a generator. We have generators available for rental. If you want to use your own generator, please call us to make sure your generator can handle the power required for the blowers.

What surfaces can you set-up on?
Grass is always the best and most recommended set-up area! We can also set-up on dirt, pavement or concrete. Please inform us ahead of time if the unit will not be on grass. The area must also be flat – inflatables cannot be setup on an uneven surface. If  you aren’t sure, please call the office.  We do not set-up on Beach Sand or Rocks.

Do water units require a hose?
Yes! We will hook your hose up to our inflatable water slides, slip n slides and dunk tanks.

Can inflatables be set-up Indoors?
Yes. Bounce Houses, Obstacle Courses, and Inflatable Games can be set-up indoors as long as the space requirements are met. Water slides, slip n slides and dunk tanks can not be set-up indoors, though.

Do we sign anything on delivery?
Yes, we have a contract that has to be signed upon delivery by a person over the age of 18. You will receive a copy of this contract.

Are we responsible if the unit gets damaged?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, or using silly string on or in the inflatable) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator and monitor your guests.

Do you require a deposit to reserve items?
Yes, we require a deposit on every order. Deposits are $50 or $100 depending on the equipment you have reserved, and is applied to your balance.

What if I need to cancel my rental?
You have 7 days prior to your rental date to cancel and receive a refund. Once you are within 7 days of your rental, we only refund due to inclement weather. Please call or email us the morning of your rental date if you wish to cancel due to inclement weather.

What payment methods may I use?
We accept Cash, Check, and All major credit cards. Our delivery drivers do not carry change for cash.