Weather, Cancellations, Refunds

 

Cancellation Policy

You have 7 days PRIOR to (but not including) your rental date to cancel your reservation and be fully refunded (except for weekend tent rentals). Once you are within 7 days of your rental date and cancel, your deposit becomes non-refundable, but you will be given store credit for a future rental.

Any orders that are altered within 7 days of your rental date may be subject to a change of order fee up to $100.

Weather Policy

You may cancel your rental at any time on the day of your reservation PRIOR to receiving equipment at YOUR option due to inclement weather. You can choose to receive a refund (-5%/$10 max administrator fee), or you can use your deposit towards any future rental.  

We can not deliver if winds exceed 25mph.

Once you receive and accept the equipment, there will be no refund due to inclement weather.

We reserve the right to pickup equipment if we deem weather conditions are not safe. 

Chargeback Policy

Any refunds that are put back on credit cards will be deducted an administrator fee of 5%. The maximum fee is $10.

Thank you – our event went great and we were very happy with the delivery, set up, break down, and quality of your products.