Weather, Cancellations, Refunds
You have 7 days PRIOR to (but not including) your rental date to cancel your reservation and be fully refunded (except for weekend tent rentals). Once you are within 7 days of your rental date and cancel, your deposit becomes non-refundable. For example, if your rental is on Saturday, you can cancel up until 2pm the Saturday before, and your deposit will be refunded.
Any orders that are altered within 7 days of your rental date may be subject to a change of order fee up to $100.
You may cancel your rental at any time on the day of your reservation PRIOR to receiving equipment at YOUR option due to inclement weather. We can not deliver if winds exceed 25mph.
Once you receive and accept the equipment, there will be no refund due to inclement weather.
Any refunds that are put back on credit cards will be deducted an administrator fee of 5%. The maximum fee is $10.
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Thank you – our event went great and we were very happy with the delivery, set up, break down, and quality of your products.